Cancellation & Refund Policy
Our Cancellation & Refund Terms for eUdyam Registration Services
Effective Date: June 2025 | Last Updated: June 2025
1. Introduction
This Refund & Cancellation Policy ("Policy") outlines the terms under which eUdyam Sewa ("we", "us", or "the Company") accepts cancellation requests and processes refunds for its B2B consultancy services.
At eUdyam Sewa, we are committed to delivering professional, accurate, and timely services to our business clients. This Policy has been designed to be fair, transparent, and easy to understand.
By making a payment and availing our services, you confirm that you have read and agree to the terms of this Policy. This Policy forms part of our Terms and Conditions.
2. Important Note on Our Service Fees
Before reading this Policy, please note the following:
- All fees charged by eUdyam Sewa are for our PRIVATE PROFESSIONAL CONSULTANCY SERVICES only.
- These are NOT government fees. Udyam Registration is available FREE OF COST at udyamregistration.gov.in.
- Our fees cover expert documentation review, application preparation, submission assistance, follow-up, and dedicated client support.
- Once a service has been initiated and work has commenced, the costs of our professional time and resources are incurred and cannot be fully recovered.
Refund eligibility depends entirely on the stage at which the cancellation request is received and the extent of work already completed.
3. Cancellation Policy
3.1 How to Request a Cancellation
All cancellation requests must be submitted in writing only. Verbal cancellation requests will not be accepted. To cancel a service, you must:
- Send an email to support@eudyamsewa.com with the subject line: "CANCELLATION REQUEST — [Your Name / Business Name]"
- Include your Order ID / Transaction ID, the service you wish to cancel, and your registered contact details
- Submit the request as early as possible after payment
Cancellations will be effective from the date and time your written request is received. We will acknowledge your request within 4 business hours.
3.2 Cancellation Eligibility
Cancellation eligibility and the applicable refund amount depend on the stage of processing at the time we receive your written request. Please refer to the Refund Eligibility Matrix in Section 4 for full details. Once your application has been submitted to the government portal or your certificate has been issued and delivered, no cancellation or refund will be possible.
4. Refund Policy
4.1 Refund Eligibility Matrix
The following table summarizes refund eligibility based on the stage of service at the time of your cancellation request:
| Stage of Service | Refund Eligible | Refund Amount |
|---|---|---|
| Payment made — processing not yet commenced | ⚠ Partial | 50% of Service Fee |
| Application under review, not yet submitted to portal | ⚠ Partial | 50% of Service Fee |
| Application submitted to government portal | ✖ No | No Refund |
| Certificate issued and delivered to client | ✖ No | No Refund |
| Rejected due to client's incorrect / incomplete information | ✖ No | No Refund |
| Duplicate application filed by client | ✖ No | No Refund |
| Delay / rejection due to government portal or force majeure | ✖ No | No Refund |
4.2 Partial Refund — 50%
A 50% refund of the service fee will be issued if:
- Your cancellation request is received before your application has been submitted to the government portal, AND
- Work on your application has commenced but submission has not yet taken place
The retained 50% covers the professional time, document review, and resources already invested in your application.
4.3 No Refund
No refund will be issued under the following circumstances:
- Your application has been submitted to the government portal (udyamregistration.gov.in)
- Your Udyam certificate has been issued and delivered to you
- Your application was rejected due to incorrect, false, outdated, or incomplete information provided by you
- You failed to provide required documents within the requested timeframe
- You changed your mind after successful service delivery
- The delay or rejection was caused by government portal downtime, system outages, or force majeure events beyond our control
- A duplicate application was submitted by you for the same business
- You violated any clause of our Terms and Conditions
eUdyam Sewa's liability in all cases is strictly limited to the service fee paid. We are not responsible for any indirect, incidental, or consequential losses arising from delays or rejections.
5. Refund Processing Procedure
5.1 How Refunds Are Processed
Once a cancellation is approved and refund eligibility is confirmed:
- Refunds are credited to the original payment source (credit card, debit card, UPI, net banking, or wallet)
- eUdyam Sewa does not issue refunds via cash, cheque, or alternative payment methods
- Payment gateway transaction charges and convenience fees are non-refundable and will be deducted from the refund amount
- Applicable GST paid on the service fee is non-refundable as it is deposited with the government
5.2 Refund Timeline
- Partial refund (50%) — processed within 5–7 business days of approval
- Actual credit to your account may take an additional 3–5 business days depending on your bank or payment provider
5.3 Refund Confirmation
Once a refund is processed, we will send a confirmation email to your registered email address with the refund amount and expected credit date.
6. Non-Refundable Charges
The following are non-refundable under all circumstances:
- Payment gateway transaction charges and processing fees
- GST and applicable taxes paid at the time of service
- Any service where the certificate or document has been issued and delivered
- Convenience fees, if any, charged at the time of payment
7. Disputed Transactions and Chargebacks
If you believe an unauthorized transaction has occurred on your account, please contact us immediately at support@eudyamsewa.com before initiating a chargeback with your bank or payment provider.
Initiating an unjustified chargeback for a legitimately processed service may result in:
- Immediate suspension of your service
- Recovery action for the full amount plus applicable charges
- Potential legal action under applicable Indian laws
We are committed to resolving all genuine payment disputes fairly and promptly. Please contact us first — we will work to resolve the issue without the need for a chargeback.
8. Force Majeure and Government Portal Issues
eUdyam Sewa shall not be liable to issue refunds for delays, errors, or failures caused by:
- Government portal (udyamregistration.gov.in) downtime, maintenance, or technical outages
- Changes in government policy, eligibility criteria, or registration procedures
- Natural disasters, pandemics, internet disruptions, or other force majeure events
- Rejection by government authorities for reasons outside our control
In such cases, eUdyam Sewa will reattempt submission at the earliest opportunity and keep you informed throughout.
9. Refund Disputes and Escalation
If you are dissatisfied with a refund decision, you may escalate through the following process:
Email support@eudyamsewa.com with your Order ID, reason for dispute, and supporting documents. We will respond within 48 business hours.
If unresolved, write to grievance@eudyamsewa.com. The Grievance Officer will review and respond within 15 business days.
If still unresolved, you may approach the appropriate Consumer Disputes Redressal Commission under the Consumer Protection Act, 2019. eUdyam Sewa respects all consumer rights guaranteed under Indian law.
10. Changes to This Policy
eUdyam Sewa reserves the right to amend this Policy at any time. Changes will be published on our website with a revised effective date. Your continued use of our services after any update constitutes your acceptance of the revised Policy.
11. Contact Us
For any cancellation requests, refund inquiries, or related queries, please reach out using the details below. By making a payment to eUdyam Sewa, you confirm that you have read, understood, and agree to this Refund & Cancellation Policy.