Refund & Cancellation Policy

Refund & Cancellation Policy

Our fair and transparent refund policy for all E Udyam Sewa consultancy services.

Effective Date: 1st January 2025  |  Contact: support@eudyamsewa.com  |  Phone: +91 62093 18224

1. Important Note on Our Fees

• All fees charged by E Udyam Sewa are for our private professional consultancy services only
• These are NOT government fees — Udyam Registration is free at udyamregistration.gov.in
• Once a service has been initiated, professional time and resources are invested and cannot be fully recovered
• Refund eligibility therefore depends on the stage at which cancellation is requested

2. Refund Eligibility Matrix

3. Cancellation Policy

How to Request Cancellation

All cancellation requests must be submitted in writing only:

• Email us at support@eudyamsewa.com with subject: "CANCELLATION REQUEST — [Your Name / Business Name]"
• Include your Order ID / Transaction ID, service name, and registered contact details
• Submit your request as early as possible after payment

We will acknowledge your cancellation request within 4 business hours.

4. Refund Processing

4.1 How Refunds Are Processed

• Approved refunds are credited to the original payment source (UPI / card / net banking)
• We do not issue refunds via cash, cheque, or alternative payment methods
• Payment gateway transaction charges and convenience fees are non-refundable
• Applicable GST paid is non-refundable as it is deposited with the government

4.2 Refund Timeline

• Partial refund (50%) — processed within 5–7 business days of approval
• Actual credit to your account may take additional 3–5 business days depending on your bank
• You will receive a refund confirmation email once processed

5. Non-Refundable Charges

• Payment gateway and transaction processing fees
• GST and applicable taxes paid at the time of service
• Services where the certificate or document has been issued and delivered
• Convenience fees, if any, charged at the time of payment

6. Force Majeure

E Udyam Sewa / Acleriatech shall not be liable for delays, errors, or failures caused by:

• Government portal (udyamregistration.gov.in) downtime, maintenance, or technical outages
• Changes in government policy, eligibility criteria, or registration procedures
• Natural disasters, internet disruptions, or other force majeure events
• Rejection by government authorities for reasons outside our control

In such cases, we will reattempt submission at the earliest opportunity and keep you informed.

7. Dispute Resolution

If you are dissatisfied with a refund decision:

8. Contact for Refund Queries